Refund Policy
Refund Guarantee Rules
In addition to the refund rights according to applicable laws, if a refund option was presented during checkout for direct purchases made on our website, you are eligible for a refund within the first 30 days of the initial purchase and before the subscription period ends, provided you contact us via customer support center or email and supply evidence of having followed the plan for at least 7 consecutive days within the first 30 days after purchase.
We will review your application and notify you (by email) whether your application has been approved.
Important Statement
Please note that a full voluntary refund under 'Refund Guarantee' is only possible if the above requirements are met. For clarity, this 'Refund Guarantee' does not apply in the following cases:
Personal reasons (such as not liking the product or it not meeting expectations);
Financial reasons (such as not expecting to be charged, not anticipating that a trial would convert to a subscription, not expecting a subscription to auto-renew, or not anticipating the service to be paid).
General Refund Rules
Generally, if the conditions described above are not met, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise stated in the text or required by applicable law.
Note for EU Residents: You explicitly agree to the immediate performance of this contract, and acknowledge that you lose your right to withdraw from the contract once our server verifies your purchase and it is successfully delivered to you. Therefore, you are not entitled to a refund unless the digital content is defective.